Frequently asked questions

  • KServicing has 60 days from receipt of a complete loan forgiveness application to issue a recommendation to the SBA, and the SBA is required to issue a decision within 90 days after the lender issues its recommendation to the SBA.

  • At this time, we are focused on servicing existing PPP loans. SBA is currently only offering PPP loans originated by participating community financial institutions.

  • A borrower can apply for forgiveness once all loan proceeds for which the borrower is requesting forgiveness have been used. Borrowers can apply for forgiveness any time up to the maturity date of the loan. If borrowers do not apply for forgiveness within ten months after the end of the maximum loan forgiveness covered period (24 weeks from the loan disbursement date), then PPP loan payments are no longer deferred, and borrowers must begin making loan payments to their PPP lender.

  • Borrowers can apply for forgiveness at this link.

  • If you applied for forgiveness during the covered period plus ten months, loan repayments are deferred until you receive a decision on your loan forgiveness application. Otherwise loan payments are due as indicated. Please email with any additional questions.

  • Borrowers must provide documentation to support forgiveness-eligible expenses. Borrowers may not be required to submit all of these documents, depending on whether they qualify to use the SBA’s forgiveness application Form EZ or Form S. In addition, as provided for in the December 27, 2020 legislation, borrowers with loans under $150,000 who qualify to use the new Form 3508S may not need to submit any supporting documentation. Please review the instructions to the forgiveness applications for more information on which documentation you may need to submit or visit SBA.govfor more information.

  • K Servicing only uses your information as required or permitted by the SBA and the PPP program. In November, a federal court ordered the SBA to release certain SBA loan data. A link to the SBA press release can be found here.

  • For forgiveness questions, please email