Frequently asked questions

  • KServicing has 60 days from receipt of a complete loan forgiveness application to issue a recommendation to the SBA, and the SBA is required to issue a decision within 90 days after the lender issues its recommendation to the SBA.

  • At this time, we are focused on servicing existing PPP loans. SBA is currently only offering PPP loans originated by participating community financial institutions.

  • A borrower can apply for forgiveness once all loan proceeds for which the borrower is requesting forgiveness have been used. Borrowers can apply for forgiveness any time up to the maturity date of the loan. If borrowers do not apply for forgiveness within ten months after the end of the maximum loan forgiveness covered period (24 weeks from the loan disbursement date), then PPP loan payments are no longer deferred, and borrowers must begin making loan payments to their PPP lender.

  • We are working closely with the SBA for loan forgiveness requests. We are in communication with our existing customers regarding documentation necessary for loan forgiveness.

  • We are working closely with the SBA to ensure that no PPP loan customer loses his or her opportunity to seek loan forgiveness. The very first borrowers who received PPP loans when the PPP opened on April 3rd, 2020 will have their deferral periods run out in mid-July, 2021. That is, borrowers have until at least mid-July 2021 to apply for forgiveness before payments are due on their loans.

  • Borrowers must provide documentation to support forgiveness-eligible expenses. Borrowers may not be required to submit all of these documents, depending on whether they qualify to use the SBA’s forgiveness application Form EZ or Form S. In addition, as provided for in the December 27, 2020 legislation, borrowers with loans under $150,000 who qualify to use the new Form 3508S may not need to submit any supporting documentation. Please review the instructions to the forgiveness applications for more information on which documentation you may need to submit or visit SBA.govfor more information.

  • K Servicing only uses your information as required or permitted by the SBA and the PPP program. In November, a federal court ordered the SBA to release certain SBA loan data. A link to the SBA press release can be found here.

  • For forgiveness questions, please email